This Privacy Policy explains how Dorset Green Energy (“we”, “us”, “our”) collects, uses, stores and protects personal data when you use our website or contact us.
We are committed to protecting your privacy and handling your personal information responsibly and in accordance with UK data protection law, including the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018.
1) Who we are (Data Controller)
Website: dorsetgreenenergy.co.uk
Business name: Dorset Green Energy
Telephone: 07780 229968
For privacy-related enquiries, please contact us using the details above or use the contact form on our website.
2) What personal data we collect
We may collect and process the following information:
a) Information you provide to us
When you contact us (e.g. by form, email or telephone), you may provide:
- Name
- Email address
- Telephone number
- Address/postcode (if relevant to your enquiry)
- Details about your property or requirements (e.g. interest in solar panels, batteries, energy usage)
- Any other information you choose to include in your message
b) Information collected automatically
When you browse our website, we may collect:
- IP address
- Device type, browser type and operating system
- Pages visited and time spent on the site
- Approximate location (e.g. city/region)
- Referral source (how you arrived at our website)
This information may be collected using cookies and similar technologies.
3) How we use your personal data
We use your personal data for the following purposes:
- To respond to enquiries and provide customer support
- To provide quotes and information relating to our services
- To arrange surveys, call-backs, or appointments (where applicable)
- To improve our website, services and customer experience
- To monitor and protect our website from abuse, spam, and security threats
- To comply with legal obligations where required
4) Our lawful bases for processing
Under UK GDPR, we process personal data only where we have a lawful basis, including:
- Legitimate interests: to operate our business, respond to enquiries, and improve our website and services
- Contract: where processing is necessary to provide a quote or carry out a service you request
- Legal obligation: where we must comply with legal or regulatory duties
- Consent: where required (for example certain cookies, tracking technologies, or marketing)
5) Marketing
We may contact you with information relevant to your enquiry or requested services.
We will only send direct marketing (such as promotional messages) where permitted by law, and where required we will obtain consent.
You can opt out at any time by contacting us using our contact form on our website.
6) Cookies and similar technologies
Our website uses cookies and similar technologies to:
- ensure the website functions correctly
- remember preferences
- measure performance and usage
- improve user experience
You can manage or withdraw your cookie preferences via the cookie banner/settings.
For more detail, please refer to our Cookie Policy:
https://wheat-beaver-124815.hostingersite.com/cookie-policy-uk/
7) Who we share personal data with
We do not sell your personal data.
We may share personal data with trusted third parties where necessary, such as:
- website hosting providers
- email and communication providers
- security, spam-prevention and performance monitoring providers
- website analytics providers (if enabled)
- professional advisers (e.g. accountants or legal advisers)
- contractors/partners only where required to deliver services (for example, arranging surveys or installations)
All third parties are required to process personal data securely and lawfully.
8) International transfers
Some third-party providers may process data outside the UK.
Where this occurs, we ensure appropriate safeguards are used, such as:
- UK adequacy regulations, or
- appropriate contractual protections (such as Standard Contractual Clauses)
9) Data retention
We keep personal data only for as long as necessary for the purposes stated in this Privacy Policy, including:
- responding to enquiries
- providing quotes and services
- keeping business records and meeting legal requirements
If you would like us to erase your data, please contact us and we will comply where we are legally permitted to do so.
10) Your data protection rights
Under UK GDPR, you have the right to:
- access your personal data
- request correction of inaccurate data
- request deletion of your personal data
- restrict processing in certain circumstances
- object to processing in certain circumstances
- withdraw consent (where consent is the lawful basis)
- data portability (in certain cases)
- lodge a complaint with the Information Commissioner’s Office (ICO)
ICO website: https://ico.org.uk/
To exercise your rights, please contact us.
11) Security
We take appropriate technical and organisational measures to protect personal data, including:
- SSL encryption (HTTPS)
- secure hosting
- access controls and security tools
However, no website or transmission is completely secure, and you use the website at your own risk.
12) Links to other websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites. Please review their privacy policies separately.
13) Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page and the “Last updated” date will be updated.